Welcome
We're glad you're here. We've compiled this list of steps to help you get started.
Before you begin make sure to read all the instructions carefully, without skipping any steps. This will ensure that your onboarding and initial setup go smoothly.
If anything in this guide is unclear, or if you have trouble with any of the steps, try asking Fin for guidance. In the bottom right corner of this page, click the green chat icon, then choose Ask a Question. if you still can't find what you need, contact your Coram representative.
Part 1 - Set Up your Coram User Account
The initial setup of your Coram organization and the addition of your first Coram user account is typically handled by your Coram sales representative as part of the initial onboarding process. Accordingly, you should have received a welcome email from Coram. Once your organization is set up and your user account is created, you can log in to the Coram web app for the first time:
Important: The remaining parts of this guide reference Help Center articles that are available only to logged-in users. Before you continue, make sure you have completed Part 1 to create your Coram account and sign in. After you log in, refresh this page to continue.
Part 2 - Connect and Register your Coram Point Appliance
After you successfully log in to the Coram web app, you can start getting everything set up. The following articles guide you through the initial connection and registration of your Coram Point appliance:
Part 3 - Add Cameras to your Organization
Once your Coram Point is connected and registered, you're ready to start adding cameras. The auto-discovery tool should make this process very straightforward, but any difficult devices can be added manually:
Part 4 - Create User Accounts for Your Team
After you register all your devices, you can continue to add accounts and set permissions for each user that needs their own login:
Tips:
Admin users in your Coram organization can add and configure users at any time.
To keep everything organized and under control, Coram recommends planning your user base before you start adding and configuring users.
Part 5 - Configure Optional Features
Your system is nearly ready to go. This could be a good time to enable and configure any optional features you want to take advantage of (including AI Analytics and Alerts):
Once you’re ready to go, please contact your Coram representative to let them know.
Tip: Remember to include contact information for any relevant members of your organization, such as other admin users. This step is useful for any future communications between your organization and the Coram team.
Your Coram representative and our 24/7 support team are here to assist you with any questions or issues that arise. Thank you for choosing Coram.