Overview
When an emergency is reported, Coram EMS sends notifications and creates a dedicated emergency chat, where permitted users can respond via the Respond page in the web or mobile app. From the chat, permitted users can view and send text messages, and resolve the emergency.
Once inside an emergency chat thread all EMS users can view all messages sent about the emergency. Permitted users have the following additional capabilities:
Send new messages to provide updates or instructions.
Resolve the emergency when it is no longer active.
IMPORTANT: Coram EMS can send notifications only if at least one notification channel and one recipient is configured for that emergency type. To learn more, refer to Configuring Emergency Types in Coram EMS.
Note: Coram EMS is license-based, and access must be assigned under Settings > Users. To learn more, refer to Settings: Users.
Tip: Coram EMS user permissions for emergency chats are managed in the Configure page. To learn more, refer to Configuring an Emergency in Coram EMS.
Ways to Access Emergency Chat
You can open an emergency chat using any of the following methods:
In the Web App
Click the Emergency Banner
If a red banner appears at the top of the screen indicating a live emergency, click Open Messages to go directly to the chat.
A screenshot that shows the location of the Open Messages button.
Navigate to the Respond Chat
Access the Coram web app and sign in to your account.
In the main navigation menu, click the Coram logo, then select Emergencies.
A screenshot that shows the Coram logo button.
In the Coram EMS navigation menu, click Respond.
A screenshot that shows the location of the Respond button.
Find and click the active emergency chat you want to view.
In the Mobile App
Tap a Push Notification
If you’ve received a push notification about an emergency, tapping it will open the relevant emergency chat directly.
Tap the Emergency Banner
When an emergency is live, a red banner appears on all pages of the app. Tap anywhere on the banner to open the emergency chat.
A screenshot that shows the emergency banner in the Coram mobile app.
Navigate Manually
Open the Coram mobile app and ensure you're logged in.
Tap the Emergencies icon in the bottom navigation bar.
Tap the Respond tab.
Tap the chat you want to view.