💡 At a Glance
Coram EMS is a mobile-first, fully configurable emergency management system designed to help you broadcast emergency alerts and coordinate in real time.
It includes features like Drill Mode, persistent emergency banners, and granular user permissions to ensure only relevant users can see and respond to emergency activity.
Coram EMS is designed to align with the I Love U Guys Foundation’s Standard Response Protocol: Evacuate, Lockdown, Secure, Shelter, and Hold.
For detailed information keep reading below.
Overview
Coram EMS is designed to give you fast, clear, mobile-first control during emergencies. Whether you’re managing an active shooter threat, a fire, or a medical incident, the system allows you to:
Configure emergency types
Report emergencies instantly
Coordinate securely in a dedicated incident chat
Trigger instant alerts through email, SMS, and critical push notifications
Restrict and customize emergency permissions by role
Notes:
Coram EMS is licensed per seat. Only users assigned an Emergencies role can access EMS or see related emergency banners. To learn more, refer to Settings: Users.
When you first gain access to EMS, no users have permission to trigger or respond to emergencies. You’ll need to configure access for each emergency type in the Configure section.
By default, Coram EMS includes five emergency types aligned with the I Love U Guys Standard Response Protocol:
Evacuate
Lockdown
Secure
Shelter
Hold
Learn more at iloveuguys.org (external website).
Key Sections in Coram EMS
Report
This section allows permitted users to initiate an emergency broadcast. Once triggered, alerts are distributed to designated recipients and responders, and the response interface is activated. To learn more, refer to Reporting an Emergency in Coram EMS.
A screenshot that shows the Report page in the Coram web app.
A screenshot that shows the Report page in the Coram mobile app.
Respond
Permitted users can view emergency details and participate in emergency chats. This mobile version of the Respond interface also includes a “Call 911” button for users with the appropriate permission. To learn more, refer to Responding to an Emergency in Coram EMS.
A screenshot that shows the Respond page in the Coram EMS web app.
A screenshot that shows the Respond page in the Coram EMS mobile app.
Users
Admin users can manage access to Coram EMS features by assigning or removing user permissions. To learn more, refer to Managing Users in Coram EMS.
Note: The Users page is available in the Coram web app for Emergencies admin users only. If you are not an admin user, you cannot view this tab.
A screenshot that shows the Emergencies Users page in the Coram web app.
Tip: You can easily view your license usage limits in the Coram web app. Go to Settings > Licenses, and look for Emergency Management System Users.
Configure
Note: The Configure page is available in the Coram web app for Emergencies admin users only. If you are not an admin user, you cannot view this tab.
This section enables you to set up your organization’s emergency workflows, including:
Emergency types: name, icon, and icon color
Associated emergency contexts, shown at broadcast time
Notification methods (email, SMS, push) and whether push alerts are critical
Role-based permissions for:
Who can trigger each emergency type
Who receives alerts (via push, SMS, or email)
Who can send chat messages
Who sees the “Call 911” button (in the mobile app)
Who can resolve the emergency
To learn more, refer to Configuring Emergency Types in Coram EMS.
A screenshot that shows the Configure page in the Coram web app.
Active Emergency Banner
When a real emergency is live in your organization, a red banner appears across all pages in the Coram web and mobile apps for all users with EMS access (regardless of their specific permissions or roles for that emergency).
Note: The active emergency banner overrides any Drill Mode banners.
A screenshot showing a red Active Emergency banner in the Coram web app.
A screenshot showing a red Active Emergency banner in the Coram mobile app.
Drill Mode
Drill Mode lets you test emergency workflows without sending real alerts. It enables you to schedule specific periods (minimum 30 minutes) for any location, during which time any emergencies for that location are broadcast in Drill Mode only.
When a location is set to Drill Mode, and an emergency is broadcast for that location:
A persistent orange Drill Mode banner appears across all pages in the Coram web and mobile apps for all users with EMS access (regardless of their specific permissions or roles for that emergency).
Emergency activity is clearly marked as part of a drill, with a "(DRILL)" tag.
To learn more, refer to Drill Mode in Coram EMS.
A screenshot showing the orange Drill Mode banner in the Coram web app.
A screenshot showing the orange Drill Mode banner in the Coram mobile app.