💡 At a Glance
Coram EMS allows you to configure up to five emergency types, each with its own icon, color, name, available contexts, broadcast rules, messaging permissions, and resolution settings. These configurations determine how emergencies are triggered, who is notified, and how teams can respond.
For detailed information, keep reading below.
Overview
Emergency configuration is handled in the Configure tab of Coram EMS. This setup defines:
What types of emergencies users can broadcast.
Who can trigger each emergency type.
Which recipients are notified, via which channels.
What contexts can be selected when an emergency is reported.
Who can respond in the chat, see the Call 911 button, and resolve the emergency.
As you configure each emergency, a live preview on the right-hand side shows how the Respond tab will appear in the Coram mobile app.
Note: Only Emergencies admin users can access the Configure tab.
Managing Emergency Types
From the Configure page, you can edit, add, rearrange, and delete emergency types.
To edit an emergency type:
Access the Coram web app and log in to your account.
In the main navigation menu, click the Coram logo, then select Emergencies.
A screenshot that shows the location of the clickable Coram logo.
In the Emergencies navigation menu, click Configure.
A screenshot showing the Configure button in the Emergencies navigation menu.
The Emergency Types home page appears.
A screenshot that shows the Emergency Types home page.
To configure an emergency type, click the icon, then click the corresponding Edit button.
Each emergency type can be customized with the following settings:
General
Name, Icon, and Color: Choose how the emergency appears in the UI.
Available Contexts: Add optional context options (e.g., Fire, Bomb Threat, Gas Leak) that users can select during reporting.
Can Be Triggered By: Define who has permission to initiate this emergency. You can include individual users, groups, or roles.
Broadcast
Recipients: Specify who receives the alert when the emergency is triggered, when a message is sent in the response chat, or when an emergency is resolved.
Channels: Select how alerts are sent:
Email
SMS
Push Notification
Push Notification Priority:
Choose Critical to override Do Not Disturb or silent mode (iOS) or Do Not Disturb (Android).
Choose Standard to send a typical push alert.
Response Thread and Resolution
Messages Can Be Sent By: Define who can post in the emergency chat.
“Call 911” Button Is Visible To: Choose who sees the emergency call option.
Emergency Can Be Resolved By: Specify which users or groups can mark the emergency as resolved.
Tip: You can include any mix of Admins, individual users, or user groups in each field.
After you finish configuring an emergency click Save.
To add emergency types:
Below any emergency type, click + Add Emergency Type.
Note: You can add a maximum of 5 emergency types.
To rearrange emergency types:
Next to the emergency type name, use the order dropdown menu to change the order.
To delete an emergency type:
Next to the emergency type name, click the three-dots menu, then click Delete.
Note: You need to have at least one emergency type. You cannot delete all emergency types.
Creating a New Location
Locations allow you to assign users and emergencies to specific sites, buildings, or areas based on your requirements.
To create a location:
Access the Coram web app and sign in to your account.
From the main navigation menu, choose Devices, then click the Locations tab.
A screenshot that shows the location of Devices > Locations.
Click + Add Location.
Type a name and an address for the location, then click Save.