⚡ The Latest Updates from Coram
October brings wireless locks to Access Control and Coram to the AI tools your team already uses, and helps you move faster at the moments that matter most, from the minute a guest is invited to the minute you hand over an investigation:
Add doors without running new wires (Access Control): Connect ASSA ABLOY Aperio wireless locks and manage them like any other door.
Ask about Coram through ChatGPT or Claude (Platform): Connect your Coram account and get answers about your cameras, doors, and alerts, right in the chat.
Let guests register before they arrive, and choose who they can visit (Guest Management): Guests register on their own phone, so arrival is a quick scan of their check-in code, and your host list can include people without a Coram login, location by location.
Plan the right response to every emergency (Access Control): Lock some doors and unlock others in a single action.
Follow someone through your building (Video Security): Journey Path now plays on your floorplans, so you see where they went, floor by floor.
Jump to the next camera in one click (Video Security): Camera Shortcuts link neighboring views right on the video.
Get investigation results you can hand straight over (Video Security): Deep Investigation in the web app now delivers a visual report with charts, timelines, and the evidence behind every finding.
Watch the highlights video and read the rest of the notes to learn more about what's new this month.
Release Highlights
Platform Updates
Ask About Your System from ChatGPT and Claude
Bring Coram into the AI tools your team already uses.
If your team already works in ChatGPT or Claude, Coram can now answer there too. Connect your Coram account once, then ask in your own words: which cameras are offline, who used the front door this morning, or whether a delivery van appeared on camera yesterday. Answers come from your own Coram system, and video search results appear as thumbnails that open the moment in the Coram web app.
The connector signs in with your own Coram account, so your role and access still apply. It reads information only, so it can't unlock a door or change a setting. Organizations that require single sign-on can't connect yet.
The Latest Mobile App Updates Put Investigations in Your Pocket
Run a full investigation and manage your team from wherever you are.
Run a Deep Investigation from your phone: Ask Coram Assistant on your phone to dig into an incident, follow each step as it works, and stop it at any time.
Follow a journey on the go: Tap the journey icon on a person in a Coram Assistant answer, or on a person in a camera's People detections, to build their path across cameras and play it.
Manage users from your phone: Organization Admins can now add, edit, and remove users across every Coram product from the mobile app, including their roles, locations, and door cards and PINs. Site Admins can do the same for users at their own locations, in the products they administer.
Open alert links straight in the app: Clip links sent by text message open on that camera's Timeline in the Coram app, and an expired link says so plainly.
Update to the latest version of the Coram app from the App Store or Google Play to get these features.
More New Capabilities & Improvements
Coram opens faster: Your browser reuses app files that haven't changed between visits.
See exactly what changed: Access Logs now show the before and after of each change, across users, doors, alerts, emergencies, cameras, guest settings, and more.
A second chance to save: If you click away from the Add User or Edit User panel, or close it, with unsaved changes, Coram asks whether to apply or discard them.
Your organization always has an admin: The last Organization Admin can't be removed or demoted, including through user groups or directory sync.
Developer API
Monitor your appliances from your own tools: List each appliance's online status, last check-in, software version, uptime, CPU use, and alert delivery health, and subscribe a webhook to Alert Delivery Status.
Firearm alerts for your integrations: List firearm alert events over a window of up to seven days, each with its AI description and clip, and firearm webhooks now include the type of gun, how it is held, and where the person carrying it is in the frame.
Manage PINs as well as cards: Assign, replace, and remove PINs through the API. The Cardholders endpoints are now Credentials, under /v1/access-control/credentials, and the old /cardholders paths no longer work.
More reliable webhooks: Failed deliveries are retried automatically, and every delivery carries a delivery ID and attempt number so you can spot duplicates.
More camera and appliance details: The camera list returns each camera's RTSP path and location address, and the appliance list includes MAC addresses.
See developer.coram.ai for details.
Fixes and Reliability
Text message notifications for users synced from your directory go to the phone number shown on the Members page.
Developer API
Access Control webhooks for access granted, access denied, remote unlock, door forced open, and door held open now send, and the webhook Test button sends through the same path as real events.
Camera alert webhooks no longer wait for the AI description.
Mobile
The Timeline offers a retry if it can't load, Go Live stays available after you scrub, and switching between HD and SD no longer restarts the video.
Tables in Coram Assistant answers display as tables.
One-off overrides created in the app now run on the dates you pick.
Video Security
Follow a Journey Across Your Floorplans
See where someone went, not just which cameras saw them with the new Journey Path feature.
Journey Path has had a full redesign. It still reliably finds the same person or vehicle across your cameras, but it now opens full screen and, when at least two cameras in the journey are on floorplans you can see, shows the floorplan beside the video and follows them camera by camera.
The camera that's playing and their journey to the next camera are both clearly marked. When a journey changes floors, a stairs icon marks the step where they arrive, and the map switches to that floor.
Pick the clips you want to include in the journey path, then easily play them one after another. Archive All and Download All let you save the whole journey in one go. Download All is available to Site Admins and Regular users.
Floorplans also now accept images up to 25 MB and zoom up to 800%, so even large, detailed plans stay sharp.
Jump Between Cameras with Camera Shortcuts
Follow someone from camera to camera without leaving the video.
Most investigations require moving between your cameras: following someone’s path as they walk out of one view and into the next. Camera Shortcuts allow you to place that next camera right over the video frame in timeline view. Site Admins can add a marker where a doorway or corridor leads into another camera's view, so anyone watching that camera's timeline in the web app sees the marker. (It’s limited to who can also view the linked camera, so your existing permissions are preserved.)
Rest your pointer on a marker to play a live or recorded preview of that camera, or click it to jump to that camera’s timeline at the same moment you were watching. Each camera can link to up to five others, and anyone can hide the markers when they want a clear view of the scene.
Deep Investigation Reports You Can Read at a Glance
Turn a long investigation into a report anyone can follow, and act on.
When Coram Assistant runs a Deep Investigation in the web app, the answer now arrives as a visual report. Each report is easy to read, and can combine key figures, charts, timelines, tables, and evidence cards. This helps you spot patterns at a glance, find key details, and quickly view clips and images behind each finding. Click any citation to jump straight to the evidence it refers to, so every conclusion is easy to check before you share it. Scheduled tasks that use Deep Investigation get the same report.
Coram Assistant also now works across Access Control. Open it beside any Access Control page to ask about your doors and activity without leaving what you're already working on. And on a camera's timeline, video searches from the Assistant panel now use the time range you've selected (or the day you're viewing) and any area you've drawn, as well as the camera itself.
More New Capabilities & Improvements
Know when an appliance needs attention: Coram now flags problems on your Coram Point appliances, such as a failed storage disk, a camera that stops sending video, or an overloaded video decoder, and links each one to what it means and what to do.
Camera firmware kept up to date: Coram Point appliances now update the firmware on Coram CB-51, CD-51, and CT-51 cameras automatically, one camera at a time. Each camera usually goes offline for a few minutes while it updates, though a large update can take up to about an hour.
Link straight to a floorplan: Each floorplan now has its own link, so you can copy it from the address bar and share it with your team. Only people who can see that floorplan can open it.
Blur everyone you need to: Blur Face now fully covers people who are sitting, lying down, or close to the camera.
Smoother full screen: When one camera goes full screen, the cameras behind it pause and pick up again when you exit.
Keep your place when you switch cameras: Switching cameras from the Timeline header keeps your time and whether video was paused, playing, or live.
Find the moment faster: When you scrub the Timeline, the preview under your cursor loads first.
Smart Walls in fewer steps: Creating a Smart Wall opens the editor straight away and keeps your changes until you create the wall.
Camera details where you need them: The camera export now includes each camera's RTSP address.
Better tracking in busy spaces: People walking close together are less likely to be mixed up with each other.
More speakers work with Coram: Axis C1610-VE network speakers are now recognized as speakers.
Alerts
A firearm model built by Coram: Firearm detections are now checked by a new model that Coram built and trained, before an alert is sent.
Custom detection alerts, checked first: Alerts you describe in your own words are now checked by AI before anyone is notified, and those that don't match are not sent.
Alerts that describe vehicles too: AI alert descriptions now name a vehicle's type and color, and its make and model when they're clear.
Wait longer before a loitering alert: Loitering alerts can now wait up to an hour before they fire.
Coram Assistant
Add photos to your questions: In the web app, attach up to three photos (JPG or PNG, up to 10 MB each) to a question. This isn’t available with Deep Investigation on.
Replies appear as they're written: In the web app, answers stream in word by word.
Deep Investigation stays the way you set it: In the web app, each conversation remembers whether Deep Investigation was on.
Tidier answers: Repeated photos and clips in one answer group into one gallery per type, and View all opens the rest.
Fixes and Reliability
Live video tiles recover on their own after a playback error or a short network stall, and a tile that can't recover offers Reload.
A clip with no footage now says "Video not found."
Camera CSV imports keep the MAC addresses in your file, including files exported from Coram.
Turning off a floorplan share link, or letting it expire, now also stops its live video from opening. Video already playing can continue for a short time.
Some GW Security GW5180IP cameras that showed a "video not loading" error now stream.
Uniview cameras no longer show their on-screen time an hour ahead during daylight saving time.
An 80-camera Coram Point now turns away an 81st camera cleanly, so every connected camera keeps running.
Setting a static IP address on a Coram Point from Coram is more reliable.
Alerts
A paused License Plate of Interest alert still shows as paused after you reload the page.
Choosing Entire image for an alert's camera area saves correctly, and editing an alert shows the objects it was saved with.
Low-confidence animal detections no longer trigger alerts.
The alert settings list loads quickly, however many alerts your organization has.
Access Control
Wireless Locks: Add Doors Without Running New Wires
Every door in one system, wired or wireless.
Some doors are hard to wire: glass offices, older buildings, or a storeroom far from the nearest controller. Coram Access Control now works with ASSA ABLOY Aperio wireless locks. Add an Aperio hub to your Coram Access Controller, add each lock as a door, and give it the same permissions, schedules, overrides, response plans, events, and cameras as any other door. A wireless door can't be unlocked from the app while its lock or hub is offline. Each lock uses one door license, and hubs don't need a license of their own.
The Doors page shows each wireless door's connection and, for admins, its battery status, and marks a lock that has jammed. Held-open and forced-open monitoring and tamper alerts work on wireless doors too, and new Lock Status alerts tell you when a lock goes offline or its battery level changes, and Hub Status alerts tell you when a hub goes offline or is tampered with. Aperio locks with a keypad can also require a card and a PIN. If a lock loses contact with its controller while Offline credential cache is on (the default), a saved card can open it without the PIN.
Add hubs from your controller's page, where you can also restart a hub, update its firmware by uploading a file, and, for hubs on your network, read diagnostic codes.
Response Plans: Lock Some Doors, Unlock Others, in One Action
Not every emergency is a lockdown. Plan the right response for each one, before you need it.
An evacuation needs exits unlocked. A shelter-in-place may lock the perimeter and keep inner doors open. An incident in one building may call for that building only. Response Plans, which replace Lockdowns in Access Control, let you prepare for each of these. Build a plan for each scenario, choose the doors it locks and the doors it unlocks, and decide who can start it, who can end it, and who can still unlock doors while it runs.
When you start a plan, every door does its part at once. The plan shows as Active with a count of locked and unlocked doors, and each door it controls is tagged on the Doors page, so everyone can see what is in effect. Ending the plan returns every door to its normal schedule. Your existing lockdowns become response plans automatically.
Find them under Access Control → Access → Response Plans.
More New Capabilities & Improvements
Give a whole group door access: Choose a user group when you set up an access permission or override, and everyone in the group gets that access.
Require a card and a PIN at your most sensitive doors: In a wired door's Door Settings, select Require Card + PIN, and people present their card and enter their PIN at the same reader. It works with keypad readers on Coram DC-41 and DC-11 Access Controllers. If you don't see the setting, contact Coram Support to update the controller. Learn more about using a PIN and a keycard for two-factor authentication.
Group changes reach your doors straight away: When you delete a user group, or your directory removes a group or changes who is in it, your controllers update at once.
Type any time into a schedule: Schedule start and end times accept any minute you type, and midnight works as a start time.
One event per exit: The Events feed shows a single "Door Unlocked by REX" entry for each request-to-exit unlock.
Fixes and Reliability
Unlocking a door from the web or mobile app now follows the same dates and repeat rules as the person's permission, just as a card or PIN does.
People given unlock rights on a response plan through a user group can now unlock doors from the app while it is active.
Save stays available after you add a timeframe or change dates in a permission, unlock schedule, or override.
The events CSV labels door unlocks, door closed, fire alarm, and tampering events correctly.
The Access page and door search load reliably in organizations with many permissions.
Guest Management
Help Guests Check In Faster, Even Before They Arrive
Shorten the line at your front desk: guests register on their own phone, before they arrive or as they walk in.
The busiest moment at the front desk is when everyone arrives at once. Now most of that work can happen before any visit. From Guests → Invites, you can now invite one guest, or a list of up to 100 at once, or create an event link for an open day, tour, or conference.
Each invitee fills in the usual Coram Guest check-in form but on their own phone (with no need for an app or account). It asks for their details, their host, a photo, an ID scan, your custom questions, and your legal agreement. Coram checks their email, phone number, and ID number against your blacklist straight away, and each confirmed guest gets a check-in code. When they arrive, they scan or type in their code at the check-in device, and what they already submitted carries over, so they aren't asked for anything twice. At that point, Coram checks your blacklist again and runs any background check.
Guests who arrive without an invite can skip the line too. With Continue on Phone, every check-in device shows a QR code on its welcome screen. A guest scans it, checks in from their phone's browser (again with no need for an app or account), and is screened just as they would be at the device. And if you print badges, theirs still prints at your front desk.
Make sure your check-in devices run the latest Coram Guest app from the App Store.
Build Your Own Host List for Guest Check-In
Determine who your guests can visit by customizing your host list at every location.
Guests often visit your site to see people who don’t sign in to Coram, like contractors, temporary reception staff, or a facilities partner. The new Hosts page (in Guests → Hosts) lets you build your own list of who guests can select as their host. Add anyone you need as a host – even those without a Coram account – and choose their available locations. When a host is away, unlist them instead of deleting them. You can also import or export the whole list as a CSV file.
On the check-in device, guests then type the first few letters of a name to find their host. You can also turn on Exact matches only so no host appears until the guest types their full name, keeping your lobby screen from becoming a browsable staff directory. Choose whether each host hears about arrivals by email or text. Hosts are also told automatically when their guest is held for security approval, and whether the visit was approved or denied, unless the hold is a blacklist match.
If you already use Guest Management, existing team members have been added to the list to start you off. People who join later aren't added automatically so you’ll need to add them as required. Check-in devices also need the latest Coram Guest app for the new host search.
More New Capabilities & Improvements
First and last names, kept apart: Guests now enter their first and last names separately, and an ID scan shows the name on their ID for them to confirm.
More guests pass the photo check first time: The face check now accepts a photo where one face is clearly the largest, and no longer rejects photos for being blurry or dark.
Blacklist a denied guest faster: When you add a denied guest to the blacklist from the Guests page, the reason fills in from their denial.
Who can change guest settings: Anyone with a Guest Management role can now open Configure to view your settings. Only Organization Admins who also have a Guest Management admin role can change them.
Fixes and Reliability
If two admins act on the same held guest, the second sees that it was already decided, and the host gets one answer.
Background checks also search by the first word of a multi-word first name.
Edits in the blacklist drawer no longer reset while you type.
Emergency Management (EMS)
More New Capabilities & Improvements
Know which panic button was pressed: Emergency emails, texts, and push notifications from a panic button now name the button that was pressed.
Settings stay steady during an emergency: An emergency type's settings can't be changed while it has an active emergency, but admins can still adjust who can message, who sees Call 911, and who can resolve it.
Your lockdown triggers keep working: Emergency types set to trigger an Access Control lockdown keep working when your lockdowns become response plans.
In case you missed it: Coram Video Alarms is here. Our newest product line brings professionally monitored, human-verified alarms to the cameras you already own, for after-hours protection with coordinated response. Learn more about Coram Video Alarms.