⚡ The Latest Updates from Coram

June builds on May's big releases with new ways to respond to emergencies, manage access on the go, and welcome guests:

Automatic Dispatch comes to Coram EMS: when an emergency is triggered, Coram can contact first responders for you, with no one needing to place a call.
Full Access Control on the mobile app: manage permissions, schedules, overrides, and events from your phone for the first time.
A new camera switcher on the Timeline, a redesigned mobile share page, and new Coram Developer API endpoints.
Coram Guest Management goes enterprise-ready: a redesigned iPad check-in with smarter ID scanning, new visitor badge printing, more reliable offline check-in, and a real-time back-office dashboard.

Watch the release video and read the rest of the notes to learn more about what's new this month.

Release Highlights Video

Automatic Dispatch in Coram EMS

When every second counts, Coram contacts first responders automatically, and shares vital details, with less room for human error.

Coram EMS now supports Automatic Dispatch. When an emergency type is triggered with Automatic Dispatch, Coram shares the emergency details and location with our trusted dispatch partner, who verifies the emergency with your team, then notifies 911 and local first responders. For added safety, emergencies triggered by a Firearm Detection alert skip the verification step and dispatch 911 immediately.

You turn Automatic Dispatch on per emergency type, and the emergency response view shows a live dispatch status as it progresses: Acknowledged, First Responders Notified, and Closed. When Automatic Dispatch is off, responders can still bring in help manually with the Notify First Responders button.

Automatic Dispatch is available on web and mobile for locations in the 50 US states and Washington, D.C.

Learn more about Automatic Dispatch.

Full Access Control in the Coram Mobile App

Monitor doors, investigate incidents, and manage access from a single app on your phone; no app-switching, no laptop required.

A new Access tab in the Coram mobile app brings full Access Control tools to your phone for the first time. You can now view and edit Permissions, Schedules, and Overrides, create and edit access rules, and review activity from a standalone Events screen. Access Control cards also show their recurrence (for example, "Repeats weekly") at a glance.

This mirrors what's already available in the web app, so administrators can manage access on the move, granting a contractor temporary access or checking a door's schedule without returning to a desk.

Learn more about the Coram Mobile App.

Coram Guest Management, Built for Enterprise

One of our newest products, with some of our heaviest investment: a faster, more polished, more reliable guest experience from front desk to back office.

Coram Guest Management is one of our newest products, but it has seen some of our heaviest investment this year, and June continues that push toward a polished, enterprise-ready experience. The Guests workspace has been redesigned for clarity, with sign-in clip previews and a cleaner settings layout with per-field autosave.

The biggest changes however, are on the Coram Guest iPad app, where ID scanning is much smarter, with the front camera now tuned for close-up documents, and an image-enhancement pass that decodes worn or low-contrast barcodes. So more guests get through on the first scan, and IDs that used to fail now check in cleanly.

Guests can also now print a visitor badge on check-in. Coram Guest prints over AirPrint to a chosen printer, either automatically at the end of check-in or from a Print Badge button, and staff can trigger a badge print on any kiosk remotely from the dashboard.

The app is also more reliable offline: a kiosk reconnects on its own after a network drop, and queued check-ins sync cleanly with clear tap-to-retry instead of hanging.

Coram Guest is more capable in the back office and more secure, too. From the dashboard, the visitor log updates in real time and admins can approve, deny, or check guests out as it happens; returning guests are recognized when your organization has face recognition enabled; legal agreements such as NDAs can be signed at check-in with an electronically signed record kept on file; and site-scoped Guest admins can manage just their own locations for multi-site teams.

Learn more about Coram Guest Management.

An Expanded Coram Developer API

New endpoints for alerts, firearm detection, and webhooks.

The Coram Developer API gains several new capabilities this month:

A new alert-details webhook that includes the AI-generated alert description, fired as soon as the triggering clip is ready.
Firearm-alert endpoints to create, update, and delete firearm alerts, plus thumbs-up / thumbs-down feedback endpoints to help tune detection.
The ability to import reunification data via JSON for Coram EMS.

For full reference documentation, visit developer.coram.ai.

More New Capabilities & Improvements

Emergencies (EMS)

Active and Resolved tabs in Respond: The Respond sidebar now separates emergencies into Active and Resolved, with date filtering to find past events.
"Live" tab renamed to "Active": The emergency feed's "Live" tab is now Active, with a neutral status dot, alongside a Resolved tab.
Emergency status on alert items: Alert-feed items now show the status of their related emergency directly.
Broader desktop notifications: Emergency desktop notifications now go to the configured broadcast receivers at the affected location, rather than only responders. (Limited EMS users receive them only at sites licensed for Site Alerting.)
Respond access for Limited EMS users: Users with the Limited EMS role can now view the Respond page.
Emergency type in webhooks: Emergency webhooks (set up in Settings → Webhooks) now include the emergency type in a standard CAP 1.2 field. The type values are Coram's own emergency-type codes.

Access Control

Cascading user-group selection: Selecting a user group now cascades like door groups, so assigning access to a group applies to its members.
Inherited permissions shown in the doors table: Doors now show permissions inherited from their door group, so it's clear why a door is accessible.
More view access for Regular and Limited roles: Regular Access Control users can now view controllers and the Unlock Schedules tab, and Regular and Limited users can view the Access page and activate lockdowns.
Card/PIN now optional for the Limited role: The Limited Access Control role no longer requires a Card or PIN to be set.
Timezone-correct schedules: Schedules and permissions now calculate active/expired status in each door's local timezone.

Video, Timeline & Cameras

Timeline camera switcher: Jump between cameras right from the Timeline header, so investigations stay in one place, keeping your position and context instead of starting over.
RTSP path on camera setup: You can now provide an RTSP URL path when importing cameras via CSV or registering one manually.
Name a wall when editing: Smart Walls and Personal Walls now have an editable name field in the edit drawer.
More forgiving face upload: Face uploads now succeed when one face is clearly dominant in the image, and quality issues are surfaced as warnings rather than blocking the upload.
Multi-sensor audio sync: Audio now stays in sync across all heads of a multi-sensor camera.

Alerts & Analytics

Clearer alert naming: In AI Analytics, Create Alert is now Create Person of Interest Alert to make its purpose explicit.
Smarter license-plate suggestions: The license-plate-of-interest dropdown now suggests every plate ever seen, virtualized so long lists stay fast.
Firearm stance warning: A warning now appears when optional short-gun firearm stances are enabled, so you know detection sensitivity has changed.

Platform & Integrations

Expiring public links in access logs: Public/shared video links now render and can be expired directly from external rows in access logs.
No more double login: Automatic logout no longer forces a second login.
Stable product-switcher order: The product switcher now keeps a consistent order.

Fixes and Reliability

Video & Playback

Native playback for S3 archive clips, reducing stalls and blank screens on first play.
Fixed the mobile timeline freezing on fully-buffered fragments, and treated jumpable gaps as contiguous so playback no longer stalls at segment edges.
Hardened the player against Firefox segment-boundary stalls, and clips that stall just below the interval end now finish cleanly.
Playhead scrubbing no longer pans the zoomed video frame, and the region-of-interest drawing layer now stays above the video controls.

Emergencies (EMS)

Fixed clip attachment to emergency dispatch (the correct triggering clip is attached, and dispatch is no longer cancelled when an emergency is resolved).
Aligned the dispatch flow UI and copy with design, and fixed a mobile dispatch crash.

Access Control

The doors list now refreshes when permissions change, and reflects live door-group membership.
Excluded deleted users from Access Control UI counts.

Mobile

Fixed iOS startup and seek-race crashes, made PTZ control near-instant, and corrected Access tab icons.

Platform & Auth

Users are now logged out cleanly when silent authentication fails, instead of being left in a stuck session.
The first role row now shows the correct role for users with multiple location assignments.