Overview
The Coram web app offers multiple ways to download video clips for offline viewing, evidence collection, or archival purposes. Whether you’re reviewing alerts, searching through video timelines, investigating analytics-based events, or browsing through archived clips, you can quickly access and save the footage you need.
When you choose to download a clip, the system generates a zipped file and sends a download link to the email address associated with your Coram user account.
Downloading Videos
After you find the video clip you want to download, click the corresponding download button.
The Download Clips window appears.
A screenshot that shows the Download Clips window.
Configure the exact time range for which you want to generate and download the clips.
Choose whether to include the following:
Footage with motion only
A timestamp watermark over any downloaded footage
Audio recordings
Select any additional cameras that contain footage that you want to include in the download. All clips are included for the time range you selected.
Confirm that you have access to the email address mentioned at the bottom of the Download Clips window.
A screenshot that shows the location of the email address confirmation message.
Click Request Download.
The system generates a zipped file that contains the clips you selected, and sends you an email that contains a download link for that zipped file.
Go to your email inbox and open the email, from support@coram.ai. Note, if you can't find the email, check your junk or spam folders.
In the bottom-right corner of the message, click Download.
Your web browser downloads the file to the default download location on your device.
A screenshot that shows the email message, and includes the location of the Download button.
Note: Consider system performance limitations when attempting to prepare multiple large clips for downloading at once, as overloading can delay download availability.
Where You Can Download Videos
Alerts Feed
When reviewing triggered alerts, you can download associated video clips:
Go to the Alerts Feed page.
Find the alert that contains the footage you want to download.
Click the video clip thumbnail to open the video player.
Hover over the video to reveal the video player toolbar.
Click the Download icon (
).
To learn more, refer to Introduction to Alerts.
Timeline View
When examining footage on the Timeline view for a specific camera:
Open the Timeline view for a camera.
Use the timeline to locate the time segment you want to download.
Hover over the video feed to display the video player toolbar.
Click the Download icon (
).
To learn more, refer to Introduction to Timeline View.
Discover Page
When using the Discover page to search for clips:
Go to the Discover page.
Perform a search for the subject matter you want to find.
Locate the relevant result, then click the corresponding three-dots menu icon (
).Click Download.
Archive Page
When working with archived clips:
Navigate to the Archive page.
Select the archive you want to view.
In the right-hand column, click the thumbnail of the clip you wish to download.
Hover over the video to display the video player toolbar.
Click the download icon (
).
To learn more, refer to Archiving Videos.
AI Analytics - Person (Faces or Profiles)
When reviewing analytics related to identified faces or user-defined profiles:
Go to AI Analytics and select the Faces or Profiles tab.
Find the face or profile you are interested in, then click it.
On the face detection page, find the clip you want to download.
Click the corresponding three-dots menu icon (
).Click Download.
To learn more, refer to Persons of Interest and Face Recognition.
AI Analytics - License Plates
When working with license plate analytics:
Go to AI Analytics and select either All License Plates or License Plates of Interest.
Find the plate you want, then click it.
On the license plate detection page, locate the desired clip.
Click the corresponding three-dots menu icon (
).Click Download.
To learn more, refer to License Plate Recognition (LPR).
Insights - Reports with Video Clip Visualizations
When analyzing insights that include video clip links:
Go to Insights and open the relevant report.
Find the visualization containing the clip you want.
Click the corresponding three-dots menu icon (
).Click Download.
To learn more, refer to Introduction to Insights.
Shared Links (Email or SMS)
When you share a clip externally through an email address or phone number:
The recipient clicks the link in the email or message to open the video in their browser.
Underneath the video, the recipient clicks Download to save the file locally.
Tip: Wherever you have the option to download a clip, you also have the option to share it.
Limitations and Troubleshooting
Downloads normally start immediately, but the following actions can increase processing time and delay availability:
Downloading large numbers of video clips simultaneously
Downloading a very long video clip
Downloading a video clip with a timestamp overlay
Note: Adding a timestamp overlay is a resource-intensive process that requires transcoding (decoding and re-encoding) of the original video clip.
If you encounter delays, consider the following:
reducing the number of simultaneous downloads
break longer clips into shorter segments
remove the timestamp overlay
Summary
From timeline reviews and analytics searches, to archived collections and external shares, Coram offers numerous entry points for downloading video clips. By following the steps outlined above, you can easily save the clips you need for analysis, evidence, or offline reference. Just remember to pace your downloads to maintain optimal system responsiveness.