Overview
When you add an ONVIF-compliant camera to your Coram organization, you may encounter an issue where the camera’s ONVIF functionality is not detected. This is often caused by inaccurate date and time synchronization, or by improper configuration of ONVIF settings.
Tip: ONVIF, or Open Network Video Interface Forum, enables advanced communication between your cameras and the Coram platform. To learn more about ONVIF, refer to Support for ONVIF-Compliant Cameras with Coram Point.
To ensure that your ONVIF-enabled cameras are detected accurately by your Coram Point, check their date/time and ONVIF configuration settings.
Fixing ONVIF Detection Issues
ONVIF detection issues are commonly caused by the following configuration errors:
Time synchronization problems: The camera’s internal time does not match the time settings for the Coram Point it is connected to.
Incomplete ONVIF setup: Missing or incorrect ONVIF user profiles or security configurations.
Network restrictions: Firewalls blocking communication or Network Time Protocol (NTP) servers.
This section provides general guidance for resolving ONVIF-related issues for your cameras.
Tip: For detailed, step-by-step instructions, Coram recommends that you consult the manufacturer documentation provided with your camera.
Before you begin:
For the location that your Coram Point is assigned to, check that the location and timezone details are set correctly. To learn more, refer to Editing the Location of your Coram Point and Settings: Timezone.
Check that your camera firmware is up-to-date. For more information, consult the manufacturer documentation provided with your camera.
To update your camera settings:
Verify and synchronize the camera's date and time settings:
Access your camera’s web interface.
Check the date, time, and timezone settings. Ensure they match the settings for your Coram Point appliance.
If possible, enable NTP synchronization to maintain accurate time. If NTP fails due to network restrictions, you can manually set the time to match your Coram Point.
Check that ONVIF functionality is enabled and configured:
Ensure ONVIF is enabled in the camera settings. This may include activating integration protocols or specific ONVIF profiles.
If required, create or configure an ONVIF user profile with appropriate permissions.
Verify that the ONVIF profile uses the correct login credentials. Some cameras may require these credentials to match the main access credentials.
After you check and update any settings, save and apply your changes. This may require you to restart the camera.
Tip: If Coram is still unable to detect the camera's ONVIF functionality, remove it from your Coram organization and reconnect it. This allows Coram to re-scan the device and apply the updated settings.