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Coram AI Product Warranty
Coram AI Product Warranty
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Written by Ashesh Jain
Updated over a week ago

Coram Point warranty

Coram Points come with a warranty as long as they are covered by an active license agreement, which could be for 3, 5, or 10 years. This warranty includes protection against hardware damage that occurs during standard usage, but it does not cover damage resulting from the customer's own negligence or natural disasters (i.e., acts of God). If a Coram Point is damaged within these conditions, Coram AI will quickly replace it.

Coram AI camera warranty

The 5MP cameras (Dome, Bullet, Turret) provided by Coram AI are fully covered under warranty as long as they are under an active video license agreement (3, 5, or 10-year license).

Premium cameras purchased from Coram AI (e.g., Fisheye, PTZ, Multisensor, 4K) are covered under a 5-year hardware warranty if they are under an active video license agreement (3, 5, or 10-year license) with Coram AI.

Service Level Agreement (SLA)

Coram AI cloud dashboard (https://app.coram.ai/) aims to provide a Service Availability of more than 99.99%.

Note: For all products, the primary warranty limitation is that they are not damaged due to an accident, abuse or misuse, acts of God, or any unauthorized use of the hardware.

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