💡 At a Glance
"Video not found" errors typically indicate issues related to internet bandwidth, high camera frame rates, camera malfunctions, or recent camera errors.
⚡ Troubleshooting Steps
Confirm Camera Video Availability
Access the camera’s native web interface and verify that the video feed is active. Reboot the camera if necessary. If the feed works externally, deactivate and reactivate the camera in Coram. If the camera continues to malfunction, consult the manufacturer documentation.
Check Internet Bandwidth
In the Coram web app, navigate to Devices > Appliances, and check that your Coram Point has at least 10 Mbps upload bandwidth and packet loss is below 10%. Resolve any connectivity issues or upgrade your internet plan as needed.
Reduce Resource-Intensive Camera Settings
In the Coram web app, navigate to Devices > Cameras and check for a yellow warning icon indicating excessively high FPS or resolution. If required, lower the camera’s FPS to 15 or reduce its resolution in the camera’s settings.
Check for Recent Camera Errors
Go to Devices, select the problematic camera, and access the Recent Errors tab. Identify and resolve errors such as invalid credentials, high FPS warnings, or network disruptions. Update camera credentials and adjust settings as required.
For detailed information, keep reading below.
Overview
When you attempt to load a video in Coram and encounter the "Video not found" error message, the root cause typically falls into one of four categories:
Limited internet bandwidth
Excessively high camera frame rates (FPS)
Camera malfunctions
Recent errors reported by the camera
This guide provides a clear explanation of why each issue arises, followed by suggested fixes.
1. Confirm Camera Video Availability
Verify that the camera is functioning correctly outside of Coram. Sometimes the camera may not have an active video feed, or it may be stuck due to a hardware or firmware issue.
To check the camera status, access its native web Interface. Open a browser on the camera’s local network, then enter the camera’s IP address and log in using the camera credentials.
If you do not see the video feed here, the camera may be malfunctioning. Perform a hard reboot through the camera’s UI or reboot the PoE switch it’s connected to.
If the camera still doesn't work, consult the manufacturer-provided documentation.
If the camera feed works in its own interface, return to Coram, deactivate the camera from the Devices page, wait 30 seconds, then reactivate it.
2. Check Internet Bandwidth
Coram Point requires a minimum amount of uplink bandwidth to stream video. If you’re streaming multiple cameras simultaneously, the required bandwidth is higher. To learn more, refer to Bandwidth Consumption in Coram.
Inadequate bandwidth can trigger the "Video not found" error because the system cannot maintain the data rate needed for stable video transmission.
Review Bandwidth Status
Go to the Devices page, then select the Appliances tab.
Locate your Coram Point appliance and check the signal icon.
If the icon is yellow, it indicates poor internet connectivity.
Confirm Adherence to Uplink Requirements
Ensure you have at least 10 Mbps of upload bandwidth.
Keep packet loss below 10%.
Resolve Connectivity Issues
Address any network instability or upgrade your internet plan if necessary.
Retry loading the camera feed after resolving connectivity problems.
3. Reduce Resource-Intensive Camera Settings
If a camera is set to a very high FPS or resolution, Coram Point’s processing capabilities may be exceeded, resulting in the "Video not found" message. Even if the camera shows “online” on the Devices page, the system may struggle to keep up with overly demanding settings.
Go to the Devices page. The Cameras tab is selected by default.
Look for any yellow warning icons ( ) next to the camera’s status, and hover over them to see if there's a high FPS warning.
A screenshot that shows a yellow warning icon.
A screenshot that shows a high FPS alert.
If the camera is above 15 FPS, or running at a very high resolution, adjust these settings in the camera’s Settings page. To learn more, refer to Changing Camera Settings.
4. Check for Recent Camera Errors
Your camera might have specific errors logged, such as invalid credentials or high FPS warnings, which can lead to "Video not found" or Camera Offline status.
Go to the Devices page, locate the problem camera, access its Settings menu, and select the Recent Errors tab.
A screenshot that shows the Recent Errors tab.
Look for any errors from the past 30 minutes. Common problems include invalid login details, low-power states, or network disruptions.
As required, do the following:
Check and update camera credentials.
Reduce FPS or resolution settings.
Address any other errors shown, such as network or power issues.