Overview
When you attempt to load a video in Coram and encounter the "Video not found" error, the issue often relates to insufficient bandwidth, excessively high camera frame rates, or camera hardware and configuration problems. This guide explains common causes and provides actionable steps to address them.
1 - Check Internet Bandwidth
To successfully stream video, Coram Point requires a minimum amount of uplink bandwidth. If you’re streaming multiple cameras simultaneously, the required bandwidth is higher. An inadequate connection can trigger the "Video not found" error because the system cannot maintain the data rate that it needs for stable video transmission.
Access the Coram web app and sign in to your account.
From the main navigation menu, click Devices.
A screenshot that shows the location of the Devices button.
Select the Appliances tab, then locate your Coram Point appliance and review the corresponding Status indicator. If the icon is yellow, it indicates poor internet connectivity at the site.
A screenshot of the Appliances tab and the Status indicator for a Coram Point.
Hover your cursor over the status indicator to show more connectivity information. Ensure you have at least 10 Mbps of upload bandwidth and less than 10% packet loss.
A screenshot that shows detailed connectivity information for a Coram Point.
Address any bandwidth or connection problems before re-attempting to view your video.
2 - Reduce Camera FPS Settings
Check if your camera is set to a very high FPS (frame rate):
From the Devices page, ensure the camera shows online status.
Look for a yellow triangle next to the online status. Hover over it to see if there is a High FPS warning.
If the camera’s FPS or resolution exceeds Coram Point’s processing capacity, reduce the FPS to 15 and consider lowering the resolution.
Tip: Operating cameras at 15 FPS strikes a good balance between video clarity and system performance, minimizing error conditions.
3 - Confirm Camera Video Availability
Log into the camera’s native web interface by entering its IP address in your browser (within the camera’s local network).
Check if the camera’s video feed displays properly in its own UI:
If the feed does not load, the camera may be malfunctioning.
Perform a hard reboot of the camera via the camera’s UI or reboot the PoE switch to which it is connected.
If you can see the feed in the camera’s web interface, return to Coram AI and:
Deactivate the camera from the Devices page.
Wait 30 seconds.
Reactivate the camera and verify whether the issue resolves.
4. -Check for Recent Camera Errors
In Coram AI, go to the Devices page, select the camera, and open Settings.
Review the camera’s FPS, resolution, and any errors from the past 30 minutes:
Errors like Invalid Credentials or High FPS may trigger "Video not found" or Camera Offline messages.
Correct any listed errors and confirm that your camera’s credentials, frame rate, and resolution are set appropriately.
Summary
The "Video not found" error typically arises from insufficient bandwidth, overly high camera settings, or hardware and configuration issues. By confirming adequate internet connectivity, adjusting camera FPS, checking camera functionality via its web interface, and reviewing recent camera errors, you can quickly resolve this error and restore uninterrupted video feeds in Coram AI. If the problem persists after trying these steps, contact Coram AI support for further assistance.
Low Internet Bandwidth
To stream the video, Coram Point requires a minimum amount of uplink bandwidth. The required uplink bandwidth depends on the number of cameras being streamed simultaneously. You can check the health of your internet connection for a Coram Point appliance by navigating to the Devices page and selecting the Appliances tab. If the signal icon appears yellow, it indicates poor internet connectivity at the site. Should packet loss exceed 10% or the uplink bandwidth fall below 10Mbps, it is recommended to address these issues first.
High Camera FPS
If the camera displays as "online" on the Devices page but "Video not found" still appears, it's possible the camera is set to a very high FPS and/or resolution, exceeding Coram Point's processing capabilities. Look for a yellow triangle next to the "online" status, hover over it to see if there is a high FPS warning. We recommend setting the camera FPS to 15 FPS.
Confirm Camera Video Availability
As a final step, ensure the IP camera is functioning properly outside of the Coram AI app. Log into the camera using its IP address from a web browser (note: you must be connected to the camera's LAN). Upon logging in, confirm that the camera's video feed is visible. If not, the camera may be malfunctioning, a problem occasionally observed with some cameras. Perform a hard reboot of the camera through the camera's UI or reboot the POE switch it is connected to.
If the camera's video is accessible via the web UI, try deactivating and reactivating the camera from the Coram AI app's Devices page. Wait for 30 seconds after reactivation. Should this not resolve the issue, contact the Coram AI support team.
Check for recent camera errors
From the camera settings, you can view the camera's FPS, resolution, and any recent errors (within the last 30 minutes). In the example below, the camera had an "Invalid Credentials" error. Any errors listed here can contribute to "Video Not Found" or "Camera Offline" errors.
